Vision Voice formerly thinkingphones Schedule a demo

Enterprise chat 101

To understand the meaning and purpose of enterprise chat, let’s start with a simple definition: A business communication system that uses instant messaging (IM) as a way to connect employees. Think ‘email’ and ‘voicemail’ in real-time. Easy and efficient. Just the way you like it.

Instant messaging and chat have been around for decades. What’s so special about enterprise chat? It’s true — IM and chat aren’t new, but the business version of IM is different from consumer IM apps, and it’s changing the way employees communicate in the workplace.

Consumer messaging apps (such as WhatsApp and Snapchat) are meant for entertainment and quick communication in our personal lives — not for sharing discussing business. So, how does enterprise messaging meet the high standards of the business world?

No Place for Deletions or Alterations

Like email, Enterprise IM conversations are archived for future reference, and can’t be changed once sent. In some industries, like financial services or healthcare, compliance regulations require that all communication data is accessible. So, saving records of past business discussions is a must, and it keeps everybody honest.

Integration with Other Systems is Key

Enterprise chat software isn’t just another app sitting on your computer or mobile device. Most productivity tools will integrate seamlessly with enterprise instant messaging service. You can view conversations, send messages, and share data from one tab and one password. Brilliant.

‘Big Brother’ is Watching

Administrative control keeps enterprise IM users from straying into group chat rooms where they shouldn’t be. An administrator can restrict chat channels to maintain discipline and structure across the entire company. There you have it. Technology has once again changed the way you work…in an instant.

Vision Voice unifies communications into a single seamless user experience across any device.

Schedule a Demo

Magic Quadrant for UCaaS 2017

Vision Voice was named a visionary in the Gartner Magic Quadrant for Unified Communications as a Service in 2017.

Learn more in the report
Hanger Digital Lumens TBWA Thumbtack
Groupon Zenefits Planned Parenthood Kronos
UCaaS 101

Effective UCaaS promises seamless, secure, and cost-effective communications, but where do you get started? We’re simplifying unified communications as a service in our latest guide.

Read More
Video Conferencing 101

Six things to Consider When Choosing Video Conferencing Software.

Learn more in the report