insights - Vision Voice

Platform Analytics

Powerful dashboards and customizable reports

With a unified platform and application experience, Vision Voice is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes. Data is aggregated into standard or customizable reports, helping organizations monitor productivity by highlighting workforce and BYOD activity across all Vision Voice applications — from the front office to the back office to no office at all.

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Bi-directional Data Connections

Connectivity between enterprise apps enables predictive action

The enterprise communications stack represents the one set of technologies that everyone in a given organization touches. Vision Voice consolidates communications and provides bi-directional data connectivity for many of the common business applications across the enterprise ecosystem. For example, with Vision Voice, a sales person is able to see customer name, contact details, and open revenue associated with the account in Salesforce.com and a support representative is able to view a list of open incident tickets before answering a customer call. Our ecosystem of enterprise application integrations enables your team to enhance the customer experience without any additional human effort.

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Vision Voice Identity Graph

Insights enriches communications, driving worker engagement and productivity

Know more about who is calling you. The Vision Voice Identity Graph™ actively combs through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. With this built-in technology, your team is able to be more productive by having a glimpse into what the call may be about before answering the phone.

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Unified communications, truly unified.

Modern.

A reimagined experience for business communications that powers the workplace of tomorrow, today. With a user behavior-driven approach to product design, Vision Voice enables faster adoption and higher employee engagement, reducing the time to value.

Learn more > Work.

Designed for the way people work, Vision Voice powers business conversations through a secure and reliable global platform that unifies voice, video, and messaging into a single application. Work anywhere, anytime, on any device.

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Voice

Video

Messaging

Audio
Conferencing Web
Conferencing Webinars Video
Conferencing Content
Sharing Group
Chat Instant
Messaging Presence Contact
Center

Flow.

Vision Voice increases the efficiency of communication in combining a simple user experience, intelligent platform, and third party enterprise integrations to enrich every conversation, and drive workforce productivity.

The Vision Voice platform unlocks data from multiple sources across the enterprise providing valuable insights to business leaders about the organization and its workers.

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