Vision Voice Worldwide Support
Vision Voice offers a variety of business communications and collaboration tools to support enterprises of all sizes and industries, globally. To deliver best-in-class customer support to all of our customers, operational excellence is a key component to our success—and ultimately our customers’ satisfaction. The Vision Voice support offerings were designed with customer satisfaction as our top priority, and with the understanding that each customer environment is unique and, as such, technical support needs vary. Vision Voice offers four levels of support for our customers, Core, Enhanced, Premier and Platinum Support, allowing you to choose the best offering to meet your business needs.
Learn more about Vision Voice Customer Support in our Worldwide Support Guide >
Vision Voice Support Offerings
- Point of Contact
- • 2 Global
- Inital Response T ime
- • P1 – 4 hours
- • P2 – 12 hours
- • P3 – 24 hours
- • P4 – 48 hours
- Point of Contact
- • 5 Global
- Inital Response Time
- • P1 – 2 hours
- • P2 – 6 hours
- • P3 – 12 hours
- • P4 – 24 hours
- Point of Contact
- • 2 Global
- • 2 Per Site
- Inital Response Time
- • P1 – 1 hour
- • P2 – 3 hours
- • P3 – 6 hours
- • P4 – 12 hours
- Service Delivery Manager included
- Point of Contact
- • 2 Global
- • 2 Per Site
- Inital Response Time
- • P1 – 30 minutes
- • P2 – 90 minutes
- • P3 – 3 hours
- • P4 – 6 hours
- • Software Updates
- • 24 hour support including access to self-service administrative tools
- • Service Delivery Manager
- • Extended Network Operations
